zivo Terms & Conditions
Official terms of service, platform usage policies, and service-level agreements for customers, service providers, and individual services.
Website General Terms & Conditions
Version 1.0 • Applies to all visitors & users
Default website terms & conditions apply.
Customer
Version 1.0 • Applies to customers & service bookers
1. Customers must treat workers with courtesy, respect, and professionalism.
2. Accurate booking details must be provided.
3. Customers must be available at the scheduled service time.
4. Illegal or unethical requests are strictly prohibited.
5. Private arrangements with workers without company authorization are prohibited.
6. Abuse, harassment, or threats toward workers will not be tolerated.
7. Booking cancellations should be communicated promptly.
8. Complaints must be reported directly to the company.
9. Service charges and approved fees must be paid on time.
Provider
Version 1.0 • Applies to registered service pros & drivers
1.Partners must behave professionally with customers.
2. Working under the influence of alcohol or drugs is prohibited.
3. Valid licenses and required documents must be maintained.
4. Traffic and local laws must always be followed.
5. Account sharing is strictly prohibited.
6. Fraudulent or criminal activities will result in immediate suspension and legal action.
7. Customer safety and privacy must be respected.
8. Identity and background verification are mandatory.
9. Repeated job cancellations may result in suspension or removal from the platform.
Services Terms & Guarantees
Specific rules, guarantees, and terms for individual services and categories.
No additional category-specific terms configured at this time.